OK, let's get into it...
Whenever discussions arise around User Generated Content on government web sites, expect much wringing of hands.
What if somebody posts wrong information? What if the government removes a post? What if somebody drops an f-bomb? What if there's a picture of someone's bare ankle? (Great concern among certain communities who believe in modest dress.)
Well, I for one am utterly over this issue.
Last I checked, I live in a country where a major point of division is whether or not people can carry guns. And the gun debate includes whether or not "registration" is required and if background checks (“reputation”) are necessary. Also, my society seems amenable to outsourcing core government functions from tax collection to national security to contractors who get to play by different rules to sometimes sad consequences.
So, let's get real. It’s time for rough consensus and running code.
1. Congress and Federal government are RULE MAKING and POLICING organizations; it's OK for them to make reasonable rules and police User Generated Content on their web sites. Citizens, stop fearing government agencies that monitor the safety of your food setting some guidelines about online posts on their websites. Government officials, grow some backbone. If you can put up with being hauled before Congress, misquoted in the press, and arrested for breaking the public trust. I think you can handle a little well-intentioned user input (even sniping) on your public website and accept a measure of responsibility for how users behave themselves there.
2. Rules for UGC on government websites are not the same as privately owned websites; but they aren't that different either. If citizens tolerate passing through a metal detector en route to Jury duty, then I suspect citizens will tolerate their posts passing through a filter to remove naughty words. And I think citizens will also tolerate various other citizens being entrusted with special privileges to play special roles, provided they have been given training and pass regular tests. The courtroom has its judges, lawyers, recorders, juries, volunteers, rules, and tradition. The courtroom also has rules protecting the accused. Congress has its rules, roles, and traditions, too. Government websites can have identified community managers and qualified outside volunteers.
3. Any debate around anonymity on a government site these days belongs on par with any debate on the extent citizens identify themselves (and to whom) in various settings; in some contexts registration makes sense, in others optional, and in still others an invasion of privacy that can't be tolerated.
4. The hard problems remain the hard problems; we need checks and balances, we need to watch the watchdogs. Our representatives should debate and pass reasonable laws to provide oversight mechanisms and consequences for parties who corruptly and capriciously moderate comments on government websites for self or special interest gain.
5. Using 3rd party service providers isn't a big deal; just use them appropriately, non-discriminatory and take advantage of what's open and free. The Bush administration paid $400B last year to government contractors. And Bush isn't the first administration to outsource. Every one's queasiness over YouTube and Terms of Service and proprietary tools needs some perspective. It'd be stupid not to use these tools proprietary or not, and it be stupid to only use proprietary tools when open protocols and free tools are only a few clicks or a little programming away.
6. We know the principles: everyone has the same rights and freedoms; presume innocence until proven guilty after judgment by a jury of peers; right of appeal; majority rule can't take away rights of minority. Sounds a lot like Craigslist to me. But with extra attention to enforcing minority rights. We can’t celebrate social media giving us greater voice only to shout down—or flag as inappropriate—the loyal opposition. Government websites, like all government assets, belong to all of us and all of us are responsible for their stewardship.
So let's stop the hand wringing from all sides here. Let's have some free comments and content as part of our government sites. Let's accept some reasonable rules for every one's safety. Let’s make sure we protect free speech. Let’s get to debugging the beta version of Government 2.0.