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Easy Problems, Hard Problems and Healthcare.gov

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a screenshot from healthcare.gov This Reuters article about Healthcare.gov has been getting some attention today. Alas, it's not very good, focusing on client-side optimizations that are probably unrelated to the site's early woes. Healthcare.gov's problems are almost certainly occurring at a deeper level of the system, making it very difficult, if not impossible, for an outsider to gauge their seriousness. To explain, let's do one of those analogy things. Say that Kathleen is planning a birthday party for herself.

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