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The bigger the bank, the higher the complaint rate

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The bigger the bank, the higher the rate of consumer complaints. That is the general pattern of a new Sunlight Foundation analysis of just-released consumer complaint data from the Consumer Financial Protection Bureau (CFPB). The relationship is hardly surprising. The biggest banks consistently score the worst on surveys of customer satisfaction. The most recent survey found Bank of America with the lowest customer satisfaction rate. We find Bank of America to have the second highest rate of complaints, trailing only Capital One, a major issuer of credit cards. Capital One accounts for 21.3% (4,181 of 19,603) of credit card complaints in the CFPB data. size_and_complaints

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Bank fees are up, but disclosure is sorely lacking

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As banks continue to raise their fees for consumer accounts, and free checking appears to be going the way of the dodo, banks have a decidedly spotty record on clearly disclosing these fees to their customers--even though they are required to do so by law.

A survey out this week from the site BankRate.com says virtually every way a bank can charge money is up. Sixty percent more noninterest accounts carry fees and balance requirements than they did last year. ATM fees are at an all-time high for the seventh consecutive year. Maintenance fees for checking accounts have increased ...

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CFPB Releases Their Redesigned Mortgage Forms

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one of CFPB's proposed form one of CFPB's proposed forms

Find loan forms confusing? Wish there was a team out there that was working to make them easier for you? Well, you're in luck! The Consumer Financial Protection Bureau has set out to redesign mortgage disclosure forms, making them easier for citizens to understand the loans they're accepting when purchasing a home. The CFPB team should be commended for making their design process transparent and involving the public as much as possible. The more importance that is placed on design, the more informed citizens will be — hopefully this will lead to a stronger mortgage lending system.

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