The bigger the bank, the higher the rate of consumer complaints. That is the general pattern of a new Sunlight Foundation analysis of just-released consumer complaint data from the Consumer Financial Protection Bureau (CFPB).
The relationship is hardly surprising. The biggest banks consistently score the worst on surveys of customer satisfaction. The most recent survey found Bank of America with the lowest customer satisfaction rate. We find Bank of America to have the second highest rate of complaints, trailing only Capital One, a major issuer of credit cards. Capital One accounts for 21.3% (4,181 of 19,603) of credit card complaints in the CFPB data.
Federal Budget Infographics: Interesting Subject, Disappointing Design
Two days ago the Congressional Budget Office released some new infographics about the Federal Budget in an attempt to show where revenues come from and where they are spent. Their undertaking, although valiant, falls a little flat. Sadly, many companies reach for the magical infographic but rarely are they implemented well, which many times just adds more confusion to the subject presented. Where these infographics go wrong is in their non-use of common graphics to represent the information more clearly and their lack of common design practices.
Continue readingChart Wars: The Political Power of Data Visualization
TargetPoint’s VP and Director of Research, Alex Lundry recently gave this entertaining and enlightening talk at DC Ignite. It’s only... View Article
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