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Increase the social impact of open data with user personas

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Understanding who uses open data and how helps city staff share public information in ways that are most likely to result in social impact. At “Designing for Community Use," our workshop on the What Works Cities on Tour, we helped city officials brainstorm potential users of open data, develop personas, and then use those personas to design improvements to how city halls disclose information.

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What city planning taught me about open data

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Every day I work with cities to make government data more open and available to the public. I am not a data scientist or analyst, though – I'm a city planner. This is how my background in making cities better has helped my thinking about participatory urbanism and approach to opening data.

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